Competence Lead Technical

At Idalko, we believe that technology is only truly powerful when it helps people work better. That’s why we support knowledge-driven teams in reaching their full potential, by connecting the right tools to the right workflows. We start by listening, think along to improve processes, and deliver solutions that genuinely work for the people using them.

We’re an international team of nearly 50 colleagues, with offices in Belgium, the Netherlands, and France. We specialize in digitalization tools like Atlassian ecosystem and we support our clients in every aspect. No one-size-fits-all solutions, just what works best for each customer.

Our culture is all about real collaboration. We share ideas, help each other grow, and celebrate wins together. No egos, no micromanagement, just people committed to doing meaningful work, together.

The Role You’ll Play as a Competence Lead

As Competence Lead for Atlassian Technical Consultants, you are responsible for the technical excellence, knowledge growth, and professional development of Idalko’s Atlassian engineering community.

You act as a technical leader, coach, and quality guardian, ensuring that our consultants deliver high-quality, scalable, and future-proof solutions across the Atlassian ecosystem. You work closely with Delivery, Sales, and Solutions to align technical capabilities with customer needs and Idalko’s strategic direction.

This role focuses on people, quality, and competence, not on day-to-day project management.

Your responsibilities

Technical leadership & quality

• Define and guard technical standards and best practices within the Atlassian ecosystem
• Ensure solution quality, scalability, and security across customer implementations
  Act as escalation point for complex technical challenges
• Contribute to architectural decisions and technical roadmaps

Competence development

• Define skill matrices and growth paths for Atlassian Technical Consultants
• Support certification and training plans
• Coach consultants on technical depth, solution design, and best practices
• Identify skill gaps and proactively address them

Community & knowledge sharing

• Build and nurture a strong Atlassian technical community within Idalko
• Drive knowledge sharing through:
• Guilds
• Tech sessions
• Documentation (Confluence)
• Encourage cross-country collaboration and consistency
  

Collaboration with delivery & sales

• Support presales and solution design when technical expertise is required
• Advise on feasibility, risks, and technical scope
• Align technical capabilities with market demand and sales pipeline

People & culture leadership

• Act as a role model for Idalko values and collaboration
• Support onboarding of new technical consultants
• Provide technical input for performance and development discussions
  Foster a healthy, learning-driven engineering culture
  

You’re a Match When You:

Experience & background

• Strong hands-on experience as an Atlassian Technical Consultant or Engineer
• Deep knowledge of Atlassian tools such as:
• Jira
• Jira Service Management
• Confluence
• Automation, integrations, and scripting
• Experience with architecture, scaling, and enterprise environments
• Experience in coaching or technical leadership roles is a strong plus

Skills & mindset

• Natural technical leader and mentor
• Passion for quality, standards, and continuous improvement
• Strong communication skills across technical and non-technical audiences
• Pragmatic problem solver
• Comfortable working in an international, distributed environment

What success looks like

• Consistent, high-quality technical deliveries across projects
• Strong technical confidence and growth within the consultant team
• Clear standards and reusable best practices
• Improved onboarding and knowledge sharing
• Consultants who feel supported and challenged

What you can expect from Idalko

• A flexible hybrid work arrangement with a people focus.
• Freedom to take ownership and develop your career in the direction you choose.
• A competitive compensation package with benefits customized for your country.
• A defined career progression plan along with dedicated time for training and certifications.
• A friendly, approachable team that values humor, honesty, and genuine connections