Privacy Policy

Last Updated On 21-April-2026

At Idalko, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website (http://idalko.com ), use our services or interact with us.

1. Who we are (Data Controller):

The primary data controller responsible for your personal data is:
Idalko Europe BV
Nieuwe Stationsstraat 10, 6811 KS Arnhem, Netherlands
Email: administration@idalko.com
For certain local activities or support, Idalko BV (Berchemstadionstraat 72, 2600 Antwerp, Belgium) may also act as a joint controller or processor.

2. Information we collect:

We collect and process the following categories of personal data:

• • Identity Data: Name, job title, and company name.
  • Contact Data: Email address, phone number, and mailing address.
  • Technical Data: IP address, browser type, and usage data collected via our website.
  • Communication Data: Information you provide when contacting our support, sales, or administration teams.

3. How we use your data:

We process your data based on Contractual Necessity (to provide services), Legitimate Interest (to improve our business) or Consent (for marketing). Specifically:

• • Service Delivery: Managing your account and providing Atlassian-related services.
  • Support: Responding to queries and technical issues via our helpdesk.
  • Marketing: Sending updates or promotional offers (where you have opted in).
  • Administration: Billing, internal reporting, and legal compliance.

4. Third party tools & sharing:

We do not sell your data. To provide high-quality services, we share necessary data with the following trusted service providers:

• • CRM & Sales: Salesforce.
  • Marketing & Website: Hubspot
  • Project Management & Support: Jira / Atlassian Cloud.
  • Analytics: Google Analytics (to understand website usage).
  • Accounting: Exact (for invoicing and financial records).

We ensure all third-party providers comply with applicable data protection laws (such as GDPR) through Data Processing Agreements (DPAs).

5. Data Retention:

We apply the following retention periods to ensure we do not hold data longer than necessary:

• • Active Customers: For the duration of our contract plus 7 years thereafter to comply with legal and tax obligations.
  • Inactive Leads/Prospects: If there has been no interaction for 3 years, your personal data will be deleted or anonymized from Salesforce and HubSpot.
  • Support Tickets: Kept for 5 years in Jira to maintain context for technical issues, unless a deletion request is made.

6. Your rights:

Under GDPR, you have the right to:

• • Access your data and receive a copy.
  • Correct inaccurate or incomplete information.
  • Request Erasure ("Right to be Forgotten") of your data.
  • Object to or restrict our processing of your data.
  • Withdraw Consent at any time (e.g., clicking "unsubscribe" in emails).

To exercise these rights, please contact administration@idalko.com.  

7. Security:

We implement appropriate technical and organizational measures (including encryption and access controls) to protect your data. While no system is 100% secure, we regularly review our practices to ensure your information remains safe.

8. Cookie Policy:

9. Contact & Complaints:

If you have any queries or concerns about the processing of your information that is available with us, please contact us at Idalko Europe B.V., Nieuwe Stationsstraat 10, email: administration@idalko.com. We will address your concerns in accordance with applicable law.