Each department may have a clear process for handling requests, yet work can still stall when it...

IT Service Management (ITSM) is fundamentally about delivering IT as a service and treating...

Rather than simply maintaining systems and infrastructure, the core tenet of the IT Service...

The IT Service Management (ITSM) philosophy has transformed the way that organizations deploy their...

On November 9th, Atlassian announced that Jira Service Desk (JSD) will now be called Jira Service...

Here’s a short story of how a single add-on changed the workflow of one company for good!

I had to implement a change approval workflow in JIRA with five different gates. And I thought it...