Optimizing Email Communication in JIRA: Remove Mail Prefix from Generated Emails
We are using the ‘JIRA email this issue‘ add-on to send various types of emails to our contacts. One of the drawbacks of using JIRA mail is that every email is prefixed with a fixed string, and it is not possible to empty the prefix when saving the mail server configuration. But Atlassian has […]
Managing Field Visibility in JIRA: How to Ensure All Fields on Screens are Visible in FieldConfig
Creating a project configuration with over 500 custom fields can be a daunting task in JIRA. To simplify the process and avoid potential errors, a more efficient approach is required for managing field visibility. This short article explores a simple query-based solution that ensures each field on a screen is visible in the corresponding field […]
Use Case: Adding Project Role Users as Watchers to an Issue
One of our customers wanted to adapt their issue workflow such that specific users got automatically added as watchers to an issue when it gets created. The following script will iterate over all users who have the role ‘ProjectWatcher’ and automatically be added as a watcher. /* ** Add watchers from project role ‘ProjectWatcher ** […]
Calculating Calendar Days Between Issue Creation and Resolution Using Script-Runner: A How-To Guide
Are you using Atlassian JIRA as tool to track customer complaints and suggestions. Do you want to improve your support operation then you know that numbers will tell you the tale. How long does it take to pick up an issue, what is the average resolution time. Atlassian is providing a great product to manage […]