Announcing Idalko’s New Service Desk
As a fast-growing company, Idalko among many other companies tries its hardest to provide the customers with the best service possible. This service includes support along the way, and what would be more efficient than a user-friendly service desk where the customer can track their requests and find the answers to their questions? This has […]
Mastering Jira Automation: Streamlining Interface Tests with Cypress.io, Bitbucket and Jira Software
This article was written by Damien Lauberton, an Atlassian Hero at Idalko Test, Test, Test… It can never be repeated enough! I had to deal with a complex update from a private Jira Software instance a few weeks ago, and I was able to find my salvation by automating the most common use cases on my […]
Comparing Top 4 Jira Time Tracking Apps of 2020
This article was written by Kamil Beer, an Atlassian Engineer at Idalko. Time tracking is one of the first features administrators equip their Jira with. Whether for creating customer invoices, tracking project costs, or simply reporting on who did what, the right Jira time tracking app simply makes sense when using an issue tracker. Not only […]
The Complete 2024 Guide to Gantt Charts in Jira
Gantt charts offer a powerful way to visualize, track, and manage tasks and projects against a timeline. The bad news, though: Gantt charts are not natively supported in Jira. Fortunately, that’s not the end of it. The best way to bring Gantt chart functionality to your instance is to use one of the various available […]
Table Grid Next Generation Launches its TGE Migration Tool, Supports Driving Tables, and Data Mirror
We’re very excited to be announcing a new release of Table Grid Next Generation (TGNG). It is now feature-complete compared to the old TGE. So we’re making it extra easy for you to migrate your data from TGE to the new TGNG using an app. We’ve also added brand new features: Driving Tables and Data […]
How to Set up a Jira Azure DevOps Integration: The Comprehensive 2025 Guide
Many companies seek the right software integration solution to sync data flexibly and collaborate. Let’s say your team works in Jira while your customer or partner works in Azure DevOps. The need for a Jira Azure DevOps integration becomes obvious when both sides need to work in their own environment. Such integration helps teams to […]
Announcing a Jira-app to Migrate from Table Grid Editor to Table Grid Next Generation
We’re always looking to enhance our offering and to better serve our customers based on their feedback. One major project that we’ve been working on is Table Grid Next Generation (TGNG). It’s a completely new version of Table Grid Editor (TGE), which adds powerful new features and functionality to your Table Grids. To enable our […]
How to Build a Jira Workflow for Scrum: The Complete 2024 Guide
Jira is a great tool for tracking tasks. And Scrum is a great way of getting things done. Given this, software developers make abundant use of both – so you might not be too surprised to learn that Jira is a fantastic platform for running the Scrum methodology. Perhaps most importantly, Jira offers a huge […]
Jira Service Desk vs. Helpdesk for Jira: A Comparison of Customer Portal and SLA
This article was written by Kamil Beer, an Atlassian Engineer at Idalko. Jira is frequently adopted as an issue tracker – or a ticketing system. In this role, you usually see Jira Service Desk (JSD), the Atlassian application used for an ITIL-compliant IT Helpdesk, service catalog, or customer portal. Sometimes, the app “E-mail this issue” […]
How to Migrate Tempo Plugin Data from Jira Cloud to Jira Server
If you have decided to keep your Atlassian stack under your own control and move from Jira Cloud to Jira Server, but you have no idea what to do with all the accounting data, customer lists, employees’ work-logs, and team configuration, then this article is for you. Although Tempo does not provide a straightforward way […]