ITSM Workflows and Automation in Jira Service Management

Rather than simply maintaining systems and infrastructure, the core tenet of the IT Service Management (ITSM) philosophy is to deliver IT as a service to customers. A key part of this is to have logical workflows that drive queries, problems, and incidents onward so answers can be provided and solutions can be implemented, quickly and […]

Mastering Atlassian Intelligence: AI Insights in the Ecosystem.

Automation has long been a key part of Atlassian’s toolset, enabling you to accelerate workflows and keep your team updated, covering simple, repeatable tasks that would otherwise require intelligent human intervention. With the Atlassian Intelligence product, however, the company has embedded cutting-edge AI tools into the heart of its product ecosystem. Atlassian Intelligence, built in […]

Mastering Jira Governance: Prioritizing Global Happiness over Complexity

Atlassian and the human factor This blog emphasizes the significance of establishing effective governance and outlines how every (Atlassian) product can thrive with a robust governance framework. Our motivation for this blog stems from extensive year-long interactions with customers. Many of these customers began with modest setups, witnessing their instances grow in both scale and […]

Exploring Atlassian’s Trio: Atlas, Beacon, and Compass – A Comprehensive Guide

Atlassian, known for its suite of innovative software solutions, has introduced a triumvirate of new tools aimed at revolutionizing communication, security, and code repository management: Atlas, Beacon, and Compass. Let’s delve into the specifics of each offering and explore their functionalities, target audiences, and future prospects. Atlassian Atlas: Bridging Communication and Progress Tracking Atlassian Atlas […]

A Complete Guide to Jira Subtasks

Jira’s power comes from just how much the platform can be extended and customized at every level – from the very top, at the level of projects, epics and components, right down to the level of subtasks. But just what are Jira subtasks and what are they for? What is covered in this blog post: […]

Everything You Need To Know About Jira Reporting

This blog post was written by Khrystyna Shparyk from AlphaServe.  For businesses that use Jira for their IT and customer service management, Jira reporting becomes a vital asset to generating quick insights about projects, teams, and individual users. Jira has an in-built reporting feature for generating reports. Users can generate custom reports with reporting add-ons […]

ESM vs. ITSM: Key Differences in Enterprise and IT Service Management

The IT Service Management (ITSM) philosophy has transformed the way that organizations deploy their IT resources. Enterprise Service Management (ESM) takes this a step further, exploring how these same practices can be extended across the business to unlock organization-wide efficiencies and drive the digital transformation journey forwards. But what exactly are ITSM and ESM? And […]

A Comprehensive Guide to Jira User Stories

Jira has been built from the ground up for agile developers, so it’s only natural that the platform has features for creating and working with user stories. Jira makes it fast and easy for agile teams to work with user stories, seamlessly fitting them into workflows and sprints. User stories aren’t product specifications, though. Instead, […]

Master Jira Work Management with this Comprehensive Guide

Jira Work Management helps business teams to collaborate and to track work. This makes processes transparent and ensures that progress can be measured, building accountability into the system and ensuring that teams are aligned. What’s more, it embeds these workflows within the Atlassian ecosystem, opening up enormous opportunities for extension, customization, and integration. What is […]

How To Use Labels in Jira : A Complete Guide

Jira is all about getting things organized – what gets tracked gets managed, after all. And the platform offers a variety of ways to group and sort issues, from epics to components to projects. Jira’s most flexible sorting tool, though, is the Label. This guide will explain how to use Labels, what they’re for, and […]