Embracing the Digital Shift and Transformation: A Guide for Directors and Managers
In the modern business landscape, the transition from traditional, analog methods to digital practices is not merely a trend but a strategic imperative. Digital transformation, driven by the need for greater efficiency, flexibility, and collaboration, is reshaping the way organizations operate. Customers today expect fast, efficient, and customized services, something that is difficult to achieve […]
Optimizing ITSM Performance: A Guide to Tracking and Measuring in Jira Service Management
IT Service Management (ITSM) is fundamentally about delivering IT as a service and treating stakeholders as customers, working quickly and efficiently to deliver the best service possible. A key part of this is tracking and measuring performance and results – what gets measured gets improved, after all. In this guide, we’ll explore how to track […]
ITSM Workflows and Automation in Jira Service Management
Rather than simply maintaining systems and infrastructure, the core tenet of the IT Service Management (ITSM) philosophy is to deliver IT as a service to customers. A key part of this is to have logical workflows that drive queries, problems, and incidents onward so answers can be provided and solutions can be implemented, quickly and […]
Mastering Atlassian Intelligence: AI Insights in the Ecosystem.
Atlassian Intelligence, built in collaboration with OpenAI, takes automation features forward by leaps and bounds, creating and summarizing content, giving you fast access to information, analyzing data, and providing powerful virtual agents. In this article, we’ll explore what Atlassian Intelligence is capable of and what it can do for you. What is Atlassian Intelligence? Atlassian […]
Mastering Jira Governance: Prioritizing Global Happiness over Complexity
Atlassian and the human factor This blog emphasizes the significance of establishing effective governance and outlines how every (Atlassian) product can thrive with a robust governance framework. Our motivation for this blog stems from extensive year-long interactions with customers. Many of these customers began with modest setups, witnessing their instances grow in both scale and […]
Exploring Atlassian’s Trio: Atlas, Beacon, and Compass – A Comprehensive Guide
Atlassian, known for its suite of innovative software solutions, has introduced a triumvirate of new tools aimed at revolutionizing communication, security, and code repository management: Atlas, Beacon, and Compass. Let’s delve into the specifics of each offering and explore their functionalities, target audiences, and future prospects. Atlassian Atlas: Bridging Communication and Progress Tracking Atlassian Atlas […]
A Complete Guide to Jira Subtasks
Jira’s power comes from just how much the platform can be extended and customized at every level – from the very top, at the level of projects, epics and components, right down to the level of subtasks. But just what are Jira subtasks and what are they for? What is covered in this blog post: […]
Everything You Need To Know About Jira Reporting
This blog post was written by Khrystyna Shparyk from AlphaServe. For businesses that use Jira for their IT and customer service management, Jira reporting becomes a vital asset to generating quick insights about projects, teams, and individual users. Jira has an in-built reporting feature for generating reports. Users can generate custom reports with reporting add-ons […]
ESM vs. ITSM: Key Differences in Enterprise and IT Service Management
The IT Service Management (ITSM) philosophy has transformed the way that organizations deploy their IT resources. Enterprise Service Management (ESM) takes this a step further, exploring how these same practices can be extended across the business to unlock organization-wide efficiencies and drive the digital transformation journey forwards. But what exactly are ITSM and ESM? And […]
A Comprehensive Guide to Jira User Stories
Jira has been built from the ground up for agile developers, so it’s only natural that the platform has features for creating and working with user stories. Jira makes it fast and easy for agile teams to work with user stories, seamlessly fitting them into workflows and sprints. User stories aren’t product specifications, though. Instead, […]